Pitney Bowes.

Brilliant Communications

By The Numbers

by Michael Calderwood | August 16, 2011 | 1 Comment

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It's the end of the world as we know it…

I was thinking about titling this blog, “When good metrics go bad – the fall of modern society.” But, I thought that m…

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Gearing up for Graph Expo

by Michael Calderwood | August 9, 2011 | No Comments

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As time goes by…

Sometimes it feels like our lives are measured in event time. At home that means birthdays, anniversaries, weddings and gradua…

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From Social Media to Social Security

by Michael Calderwood | August 2, 2011 | 2 Comments

Senior woman meeting with agent

My week started fairly normally.  I left my home Monday morning, ready to take on another week at Pitney Bowes.  I expected a wee…

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I thought we were talking about the mail!

by Michael Calderwood | July 26, 2011 | 2 Comments

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The conversations started out innocently enough…

I had a very interesting range of discussions over the past two weeks, and it struck me – a lot of the subjects, or the …

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Pursuing the Perfect Conversation – Customer Communications Get Personal

by Michael Calderwood | July 19, 2011 | No Comments

To better understand Customer Relationship Management (CRM), you have to actually build and manage relationships with your customers. Simple, right? 

For Pitney Bowes DMT, that second half of 2011 will b…

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A Matter of Trust

by Michael Calderwood | July 12, 2011 | 2 Comments

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I recently read an article at Destination CRM entitled “Why Should I Trust People Like Me?”.

The thrust of the piece was that the reliance on online communities of u…

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