Dave Andrews

Director, Client Experience Insights, Pitney Bowes

Dave Andrews has 25 years’ experience in global organizations listening to clients and implementing strategies to improve the products and services they receive. He currently works with teams globally to develop listening and learning strategies, collect feedback, act on the findings and implement management systems to drive results. Dave has a background in Total Quality Management, Six Sigma, and Contact Center strategy and leadership. Dave holds a BA in Political Science and a Certificate in Management Studies from the University of Rochester, and is a member of the Forrester Leadership Board for Client Experience.

Articles by Dave Andrews

The Next Generation of Online Reviews is Real-Time

by Dave Andrews | September 16, 2014 | No Comments

Online Reviews Real Time

Online reviews have become a major resource for consumers. Whether they’re checking Yelp for the review of a new restaurant, looking on Amazon to read about a new book or researching their options when it comes to analytics software, people are doing a lot of research when deciding on a purchase. Companies have to keep […]


Want Customers to Love You? Engage Them

by Dave Andrews | August 11, 2014 | No Comments

Social Media Rubik's Cube

Customer engagement – a customer’s willingness to invest his or her time with a company for mutual benefit – can be an effective indicator of customer loyalty and business profitability. In fact, the most successful engagement strategies call on the customer to help a business in improving its growth. For example, in 2008, Domino’s Pizza took to […]