Pitney Bowes.

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3 Innovative Customer Experience Strategies in a Connected World

by Greg Van den Heuvel | September 16, 2015 | No Comments

Man having video chat with doctor on laptop at home

As customer expectations become more demanding and profit margins are increasingly squeezed, focusing on customer experiences that boost engagement and value to your business is no longer an option: it’s imperative. Research shows that when customers are fully engaged, they’re both emotionally attached and rationally loyal to a brand. Not to mention, they’re considerably more […]


4 Ways to Reinvent Your Business and Become A ‘World Class’ Organization

by Matt Pacheco | September 1, 2015 | No Comments

graph expo 2015

Whether you’re a local business or a global enterprise, you want to set a high standard for quality and service. You want to earn your customers’ trust and loyalty. You desire consistency and growth in terms of business performance, finance, employee satisfaction and brand equity. All of these factors describe a “World Class” organization. And […]


Enabling Innovation in a Connected World: #PowerofPrecisionChat Storify

by Barbara Hannan | July 27, 2015 | 2 Comments

Enabling Innovation Tweetchat

Customers are the best indicators of the future of any business, says Manish Choudhary, Vice President of Worldwide engineering of Pitney Bowes India. It is their necessity that drives innovation.  That insight was among the cornerstones of another rigorous exchange during the most recent #PowerofPrecisionChat that took a deep dive into enabling innovation in a […]


The Industrial Internet, Pitney Bowes and GE

by Roger Pilc | July 14, 2015 | 1 Comment

GE Announcement

At Pitney Bowes, we are leveraging a combination of physical and digital technologies to transform our businesses, which include mailing and shipping, global Ecommerce and location intelligence. Today, we focus on our enterprise mailing business as we announce a strategic alliance with GE to transform our enterprise business with GE Predix, the software platform for […]


If you want innovation, you have to invest in people

by Manish Choudhary | July 13, 2015 | No Comments

People sitting around table drinking coffee with page showing idea and innovation graphic

“The lab or the factory. You work at one, or the other.” In his classic, succinct style, master marketer Seth Godin wrote this piece that sheds light on two types of work cultures – one that values creativity and is always pushing for the next big breakthrough; and the other that prizes reliability and productivity […]


Enabling Ecommerce in a Connected World: #PowerofPrecisionChat Storify

by Barbara Hannan | June 11, 2015 | No Comments


A global tweet chat presented by Pitney Bowes on June 3rd, 2015 live from IRCE in Chicago #PowerofPrecisionChat


Big Data: Delivering Better Customer Experiences

by Barb Pellow | June 9, 2015 | No Comments

big data customer experience

“Big data” is a buzz term that you probably hear all the time, but what does it really mean? The term is used to describe massive volumes of structured and unstructured data that are immensely valuable, though difficult to process using traditional databases and software techniques. Pretty much everyone is talking about how to maximize […]


Omni-Channel Marketing: How to Grab and Hold Gen Z Attention

by Barb Pellow | May 20, 2015 | No Comments


Boomers, Gen X, and Gen Y are common terms marketers use, but what about Generation Z? Gen Z includes all individuals currently under age 20; the oldest among them can vote, but none are of legal drinking age here in the U.S. They’re young, it’s true, but they are also mighty – and marketers will […]


Road to NPF 2015: The Importance of Visibility in Ecommerce Shipping

by Matt Pacheco | May 14, 2015 | No Comments

manager worker in warehouse with bar code scanner

Just days before we head to Anaheim for this year’s National Postal Forum (NPF), we wrap up our Road to NPF 2015 series with a look at the challenges retailers and shippers face when it comes to shipping visibility, particularly in Ecommerce. I spoke with Judy Kalus, a shipping product expert, who has 12 years […]


How to Make Data Work in a Connected World: #PowerofPrecisionChat Storify

by Barbara Hannan | May 14, 2015 | 2 Comments

Promo for PB Tweetchat JamesB

Big Data is here to stay and will grow to be the foreteller of most business decision, says location intelligence expert James Buckley. His prediction was just one of many insights shared during the most recent #PowerofPrecisionChat, sponsored by Pitney Bowes. The tweet chat was led by three leading business experts live from the SAP […]