Global Ecommerce can be challenging Sellers want a simple, convenient and reliable solution to ship their goods around the world. Buyers want fast shipping and tracking at a low-cost. They also want to know how much it is going to cost.
Sounds easy, right? Not so fast…
Cross-border shipping adds a layer of complexity. Sellers need to calculate import/export fees and duties and meet country specific regulations.
That’s the beauty of the Global Shipping Program (GSP). It simplifies selling to an international buyer. All the seller needs to do is list the item on eBay, wait for a buyer to purchase the item, and then ship the item to a U.S. shipping center. From there Pitney Bowes, the international shipping experts, manages the cross-border shipping and customs process for them.
International selling should be as easy as 1-2-3, and with GSP it can be!
Let’s look at the steps involved with cross-border transactions via the Global Shipping Program. On the front-end, our system classifies the item being sold — is this a doll or a dollhouse, a laptop or a laptop case, a DVD or a DVD player? This is a critical step that drives the rest of the process, especially for cross-border transactions.
There are a lot of restrictions on the types of goods that can be imported or exported to different countries. Plus, there are carrier restrictions. It can be complex. Our system can screen out potentially problematic transactions before they occur; helping sellers avoid the potential for a bad customer experience.
All of this happens in real-time, behind the scenes when a seller lists their item using the Global Shipping Program. The landed cost engine provides the international buyer with the total cost, including duties, taxes, and shipping charges, during check-out, so there are no surprise fees upon delivery.
International buyers know the exact cost up front, and are able to track the package’s progress and delivery.
Once the item is purchased, our compliance portal takes the initial classifications and creates fully compliant international classifications valid for import and export.
The seller sends the item to the U.S. Shipping Center to be processed and once the inbound parcel is received and inspected, it is turned into a fully compliant international outbound parcel. Packages are inspected to better ensure they arrive safely and on time, and include specific information for quick customs clearance such as country of origin, height, length, depth and weight.
Pitney Bowes and eBay take care of the complexities for you.
From there, we work with a network of best-in-class customs brokers, delivery agents, carriers, and a number of partners to get the package to the buyer cost-effectively and with a high degree of reliability.
Through the entire shipping process, buyers and sellers can view the progress of the package.
That’s a quick look behind the scenes of eBay’s Global Shipping Program. The complete picture below shows how Pitney Bowes works behind the scenes as the seller and buyer experience a simple transaction.