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Pitney Bowes Mail Solutions

[WEBINAR] 3 Reasons to Make the Switch to Electronic Certified Return Receipt

by Janet Granger | May 18, 2015 | No Comments

Certified Mail Electronic Return Receipt

Before email, mobile phones, and even faxes, when someone mailed an item, there wasn’t an easy way for them to get in touch with the intended recipient and verify that their message had arrived. That’s why, back in 1955, the United States Postal Service® introduced its Certified Mail® Service, designed to give senders peace of […]


How to Ship Internationally and Still Save Money

by Marsha Collier | May 11, 2015 | No Comments

International Shipping

When businesses are growing and succeeding, there always seems to be a similar barrier: expanding globally. I’ve worked with more business owners than I can count who just don’t want to go the extra mile (pun intended) and expand their markets internationally. There are various reasons entrepreneurs hesitate before taking the global leap. For one, […]


Excellent Customer Experience Begins with Communication

by Janet Granger | May 6, 2015 | No Comments

Customer Experience Communication

How do you stay in touch with your customers and prospects? Do you pepper them with news about your company and whatever else you think they might care about? Or do you mostly wait for them to come to you with problems? Whatever you do, what’s most is important is that you stay top-of-mind for […]


The Power of Positive Thinking

by Rieva Lesonsky | May 4, 2015 | 1 Comment

Small Business Week 2015

As we celebrate National Small Business Week I’m reminded of the countless number of times I’ve been asked “what traits do successful entrepreneurs possess?” While I don’t have a definitive answer—does anyone?—I do think success and optimism go hand-in-hand. Of course, I’ve often been accused of being a Pollyanna, of constantly telling people, “It’s going […]


7 Ways to Get Your Customers to Pay on Time

by Janet Granger | April 30, 2015 | No Comments

Small Business Invoicing

Are you having difficulty getting your clients to pay on time?  If the answer is yes, you aren’t alone. Delinquent accounts are a common issue for many small businesses. These are, in effect, interest-free loans to customers, and they can put a real strain on cash flow as businesses wait for past due payments to […]


Open House Checklist: Connect with Customers Face-to-Face

by Janet Granger | April 23, 2015 | No Comments

Open House Customers

Let’s face it: we just see a lot fewer faces in our day-to-day business dealings than we used to. Phone, email, social media and teleconferencing technology have changed how companies interact with their customers, and vice versa. Even brick-and-mortar powerhouses have been forced to go digital and move some of their commercial activity to the […]


Customer Service: Managing the Customer Experience

by Rieva Lesonsky | April 21, 2015 | No Comments

Customer Experience

“Customer experience” is rapidly becoming a business buzzword—and for good reason. In an era when customers have myriad choices for where to do business, the experience customers have with your company is becoming as much a brand differentiator as your product or service itself. Customer experience encompasses every way the customer interacts with your business […]