In our previous blog post and webinar on The Top Concerns of Mail Center Managers, we discussed the challenges that mail center managers face when trying to align their goals with upper management. The main hurdle that mail center managers face is that upper management generally does not understand the mail system and its complexities. Mail managers and mail services professionals struggle to get management to view mail services as a serious investment and, too often, they don’t get the full level of attention that they deserve.
This webinar provides several tips on how to address this gap in communication and explains methods on how to get upper management to better focus on the needs of mail center managers. Here is a summary of the presentation that Dana Wagner, our Manager of Customer Education, made on getting management’s attention:
- Link corporate goals to mail center objectives.
This will connect your goals with management’s goals. For example, if management’s goal is to increase profitability, then you should focus on postal savings.
- Look the part.
Consider a simple name change. For instance, you can change your team’s name from “mail room” to “corporate mail services” to create a more powerful impression of professionalism.
A casual dress code can sometimes leave a poor impression on management as well. Instituting a more business appropriate dress code can make your team appear more polished and well-qualified.
- Communicate more.
Make sure that your mail services section of the company is actively communicating with all the other departments, especially management. Try to report and publish cost saving strategies and results regularly. You can also report on industry news and relate it back to your company’s bottom line – for example, the impact of postal regulatory changes is related to postage/ shipping budgets and other corporate initiatives. This reporting can be done through an intranet site, newsletter, or a monthly report.
The more senior management sees the tangible results and objectives of mail services, the more they will understand their purpose.
- Be more open.
One simple way to do this is to host an open house in the mail services section of the office. At this open house, you can create a more social environment, while also highlighting your capabilities. Make sure you provide takeaways, such as mail services guides for people to leave with.
To learn more about the concerns of mail center managers and helpful solutions, check out our full webinar.
Find out how Pitney Bowes can help you send transpromotional communications and turn your mail center into a revenue generator, using equipment like the DI950 FastPac® Inserting System and the Connect+™ 3000.