These days, consumers expect to connect with businesses on the channel of their choice, be it social media, telephone, email [...]

When it comes to risk management, the ability to aggregate, visualize and manage risk via a single operational view is [...]

The concept of building an integrated eligibility platform… one that serves citizens across agencies and jurisdictions… is a big idea. [...]

Technology has given businesses a lot of new ways to revolutionize customer communications management and customer advocacy. From social media to [...]

It’s finally spring – the time of the year for new beginnings and a little spring cleaning!  And with that, [...]

In today’s healthcare system, patients are treated by a wide range of care providers. Care management requires careful coordination between [...]

Managing corporate data is a challenge for even the most technologically sophisticated organizations. As companies grow, the complexities associated with [...]

We were happy to see that Pitney Bowes Software received high marks in the most recent Forrester Wave report for [...]

When it comes to the enterprise, big data can come from many possible sources. For instance, it may be derived [...]

Since gaining relevance in tech circles in 2008, the concept of big data has changed to keep pace with the [...]

“The customer is always right.” That old adage still holds true today. But with the rise of mobile technology, social [...]

Quality data, although a problem for some state and local agencies, is just the first step towards a successful integrated [...]

According to a recent survey by Accenture, today’s insurance executives believe that the primary driver of growth over the next [...]

The increase in the number and severity of catastrophic events — such as last year’s Hurricane Sandy – has placed [...]

Data – such a small and unassuming word.  But, data can be a problematic, four-letter word to many state and [...]

Nearly 50 percent of all American adults carry a smartphone and are more commonly researching and making decisions on their mobile devices. [...]

With wildfire season fast approaching, it’s time for insurers to step up their game on assessing wildfire risk. Just last [...]

Consumers today are connected in more ways than ever imagined. From social networks for sharing status updates to services and [...]

We are dealing with a world where resources are limited—enterprises of all shapes and sizes are forced to do more [...]

In recent months telecommunications companies have been  talking a lot about the enormous amounts of customer data that they have [...]