Pitney Bowes

PB Software Blogs

PB Software Blogs

Digital Insights

Spatial Analyst makes self-service location intelligence possible.
We're all exposed to basic maps early on, whether it's putting together a puzzle of the United States or tracing [...]
Thu, Jul 31, 2014
Insurers can benefit by integrating third-party data with location and customer data.
October 2012 was a big wake-up call to the insurance industry. For years, many had been speculating what kind of [...]
Tue, Jul 29, 2014
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Today's customers are so connected, mobile and informed that, by 2020, they will manage 85% of their relationships without ever [...]
Tue, Jul 22, 2014
Companies are increasingly relying on data analytics to provide the information they need to assess risks and create effective solutions. [...]
Fri, Jul 11, 2014
Revolutionizing customer service means centralizing communications.
Despite the constant buzz around social media for customer service, there's one channel that still reigns supreme: the call center. [...]
Wed, Jul 09, 2014

Technology Innovations

Global Web Connections
We just got back from the IBM Impact 2014 Global Conference, where IT and business professionals come together to showcase [...]
Fri, May 09, 2014
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In his recent blog “Did you notice? The ground rules have changed for managing customer information,” Manmohan Gupta talked about [...]
Fri, Mar 28, 2014
If piloting businesses through the internet years was not enough, the big single takeaway from SXSW interactive, the world's largest [...]
Thu, Mar 20, 2014
Businesses often talk about taking a multi-channel approach to speaking with their customers, whether that is over the phone, email [...]
Fri, Mar 14, 2014
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The old ground rules of managing customer information are no longer working for today's businesses. In the age of [...]
Wed, Mar 12, 2014

Industry View Points

In the world of insurance, data is king. It supports every aspect of the business, from underwriting to claims to [...]
Wed, May 14, 2014
While mail volume is decreasing, returned mail continues to create a significant burden for companies in the form of increased [...]
Fri, Dec 13, 2013
According to Quirk's Marketing Research Review, over 92 percent of American consumers carry a mobile device. Of that 92 percent, [...]
Thu, Dec 05, 2013
Losses from bad debt are costing utility companies millions every year. At the same time, utility organizations are dealing with [...]
Thu, Nov 14, 2013
Today, both consumers and businesses use various channels to make payments − web, e-mail, telephone, text and of course, postal [...]
Tue, Nov 05, 2013