Pitney Bowes

PB Software Blogs

PB Software Blogs

Digital Insights

HAPPY CUSTOMER
For years, Pitney Bowes has been a bit obsessed with being… customer-obsessed.  And for good reason – it’s just good [...]
Fri, Feb 14, 2014
Location intelligence will have a big impact on all companies next year.
This year’s Cyber Monday showed us that the mobile shopping revolution is here in full force. According to USA Today, [...]
Wed, Dec 18, 2013
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SmartThings is a company that sells devices to consumers that help them control their lights and locks when they’re not [...]
Sat, Nov 30, 2013
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The Monday after Thanksgiving, most shoppers won’t be flooding into retail stores across the country. They may not even be [...]
Mon, Nov 25, 2013
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One of Forrester’s most recent reports, “Competitive Strategy in the Age of the Customer,” found that customer experience leaders had [...]
Mon, Nov 18, 2013

Technology Innovations

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In his recent blog “Did you notice? The ground rules have changed for managing customer information,” Manmohan Gupta talked about [...]
Fri, Mar 28, 2014
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If piloting businesses through the internet years was not enough, the big single takeaway from SXSW interactive, the world’s largest [...]
Thu, Mar 20, 2014
IntelligentMail
Businesses often talk about taking a multi-channel approach to speaking with their customers, whether that is over the phone, email [...]
Fri, Mar 14, 2014
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The old ground rules of managing customer information are no longer working for today’s businesses.  In the age of the [...]
Wed, Mar 12, 2014
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How can you communicate with your customers effectively without properly managing the information about your customers? A vast amount of [...]
Fri, Mar 07, 2014

Industry View Points

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While mail volume is decreasing, returned mail continues to create a significant burden for companies in the form of increased [...]
Fri, Dec 13, 2013
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According to Quirk’s Marketing Research Review, over 92 percent of American consumers carry a mobile device. Of that 92 percent, [...]
Thu, Dec 05, 2013
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Losses from bad debt are costing utility companies millions every year. At the same time, utility organizations are dealing with [...]
Thu, Nov 14, 2013
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Today, both consumers and businesses use various channels to make payments − web, e-mail, telephone, text and of course, postal [...]
Tue, Nov 05, 2013
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Now more than ever, banking customers are seeking a more personalized experience. In fact, according to a recent Ernst & [...]
Mon, Nov 04, 2013