Minimize Bad Data to Maximize Your Business

by Andy Reid |August 24, 2015|No Comments

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Good data has never been more critical to a business’ operations. It’s the key to capturing and keeping customers – and identifying prospects for future growth. But, with the influx of channels in this digital age – from websites to social media, on top of the traditional direct mail and contact centers – businesses are […]


The Early Bird Gets the Worm: Preparing Enterprises for Next-Generation MDM

by Navin Sharma |July 30, 2015|No Comments

master data management MDM

It’s time to look at your master data management (MDM) solutions and prepare your business for the demands of managing customer information in today’s connected economy. If you were to type “da Vinci” into Google right now, the search engine’s Knowledge Graph (that box that appears to the right of your search results) would provide […]


Why it’s Time to Refresh Your Data Management Strategy

by Navin Sharma |July 22, 2015|No Comments


Customers have come to expect – and demand – a superior customer experience at every touchpoint. As businesses are increasingly challenged to provide better customer service every day, and as the volume of customer data grows, there’s an even greater need for more advanced data integration and management systems to handle that data deluge. While […]


Accelerating Innovation at the IBM Impact Global Conference

by James Fairweather |May 9, 2014|No Comments

Global Web Connections

We just got back from the IBM Impact 2014 Global Conference, where IT and business professionals come together to showcase innovative ways to achieve business agility, learn the latest trends and quickly build skills in WebSphere, Process Innovation, Service Oriented Architecture (SOA), Mobile and Cloud solutions. I was honored to speak at the event and […]


Taking a flexible approach to customer master data management

by Andy Reid |March 28, 2014|No Comments

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In his recent blog “Did you notice? The ground rules have changed for managing customer information,” Manmohan Gupta talked about customer expectations. He discussed how customers expect to be served in a timely manner and receive relevant messaging via a channel they prefer. This is a relatively simple task for a local business that enjoys […]


5 Disruptive Takeaways from SXSW 2014

by Wayne Kurtzman |March 20, 2014|No Comments


If piloting businesses through the internet years was not enough, the big single takeaway from SXSW interactive, the world’s largest disruptive technology conference, is that the changes are not over. The same way that it took over 100 years for the agricultural and industrial economies to develop, we have both technological and societal challenges to […]


Making the Most of Intelligent Mail®

by Kevin Ricks |March 14, 2014|No Comments


Businesses often talk about taking a multi-channel approach to speaking with their customers, whether that is over the phone, email or social. But it is important to not forget that mail is a channel that also grabs the customers’ attention.  It has been just over a year since the Intelligent Mail® Barcode became the new […]